Terms and conditions

By using the services provided by SpinDog Casino, you agree to be bound by these Terms and Conditions. These Terms aim to clarify our policies and procedures for providing online gaming services.

Account Registration

1. Eligibility: To register an account with us, you must be at least 18 years old and possess a valid email address.
2. KYC and Verification Requirements: We reserve the right to request additional information or documentation from our users to verify their identity and age. This may include but is not limited to government-issued ID, proof of address, and payment method verification.
3. Responsibility for Account Security: You are solely responsible for maintaining the confidentiality and security of your account login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards, e-wallets, and cryptocurrency.
2. Minimum and Maximum Limits: The minimum deposit amount is £10, while the maximum daily withdrawal limit is £8,000. These limits may be adjusted without prior notice.
3. Processing Times and Fees: We aim to process deposits instantly and withdrawals within 24 hours. However, processing times may vary depending on the payment method used. No fees are charged for standard transactions; however, additional charges may apply for international transfers or currency conversions.
4. Anti-Money Laundering Policy: We adhere to strict anti-money laundering policies to prevent illicit financial activities.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonus credits are automatically added to your account upon meeting the required criteria for specific promotions.
2. Wagering Requirements: All bonus winnings must be wagered a minimum of 40 times before withdrawal.
3. Expiry and Abuse Clauses: Bonus offers expire after seven days from the date they were credited, unless otherwise stated. Abuse of bonuses or any form of game manipulation will result in account suspension.

Gameplay and Fairness

1. RNG Usage: We use Random Number Generators (RNGs) to ensure fair outcomes for all games.
2. Game Malfunctions: In the event of a game malfunction, we reserve the right to void any winnings or bets placed during such a period.
3. Limits on Play and Responsible Gaming Tools: We encourage responsible gaming practices and offer tools to help manage your play, including deposit limits and self-exclusion options.

Responsible Gambling

1. Self-Exclusion Options: You can choose to self-exclude from our services for a minimum period of 30 days or opt for a permanent exclusion.
2. Deposit, Wager, and Session Limits: We offer tools to help you manage your gaming habits, including deposit limits, wager limits, and session time limits.
3. Help and Support Links: If you believe you have a problem with gambling or need assistance, please contact our support team via email or live chat.

Prohibited Activities

1. Bonus Abuse: Any form of bonus abuse or game manipulation will result in account suspension or termination.
2. Fraud, Collusion, or Manipulation: We prohibit any activity that may undermine the integrity of our games or services.
3. Use of Bots or Automated Systems: The use of software designed to automate gameplay or bypass security measures is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You can choose to close your account at any time by contacting our support team.
2. Breach of Terms: We reserve the right to suspend or terminate your account if you breach these Terms and Conditions.
3. Inactivity and Dormant Accounts: If your account remains inactive for a period exceeding 12 months, we may transfer any remaining balance to our charity partner or donate it to a responsible gaming initiative.

Privacy and Data Protection

1. Information Collected: We collect personal data in accordance with the General Data Protection Regulation (GDPR) to provide you with our services.
2. Use and Storage of Personal Data: Your personal data is stored securely on our servers, and we use it solely for purposes related to providing our services or as required by law.
3. GDPR Compliance (if applicable): We adhere to the principles outlined in the GDPR to ensure your rights are protected.

Limitation of Liability

1. Losses: We shall not be liable for any losses incurred due to system errors, game malfunctions, or third-party links.
2. System Errors: In the event of a system error, we reserve the right to void any winnings or bets placed during such a period.
3. Third-Party Links: By using our services, you acknowledge that we are not responsible for the content or functionality of external websites.

Amendments and Updates

1. Right to Modify the Terms: We may modify these Terms at any time without prior notice. It is your responsibility to regularly review this document.
2. Notification of Changes: In case of significant changes, we will notify you via email or through our website.